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The Temple Lung Center’s dedicated key account managers are always available to assist you with the needs of your patients requiring specialty services or advanced care.

Temple Lung Center

T.K. Broderic
Key Account Manager

Marcia Fleming
Key Account Manager

Colleen Zboray 
Key Account Manager
Delaware and New Jersey

Patient Concierge Services

We strive to deliver healthcare with hospitality. That’s why Temple University Physicians (TUP) has created a free Concierge Service to combine exceptional healthcare providers with distinctive, individualized hospitality services for our patients and their families.

Our representatives are professional, knowledgeable, and friendly and are members of the National Concierge Association (NCA). We stand ready to help our referred patients with appointment coordination, directions to the hospital and physician offices, parking options, hotel information, and ordering wheelchairs upon arrival. If necessary, we will provide our patients with a personal escort to the physician offices or hospital testing sites during their appointments.

Our goal is to decrease stress and create an exceptional experience during patient visits at Temple. No matter the request or requirement, we look forward to assisting your patients.

We strive to always:

  • make our patients feel welcome
  • provide quality healthcare services
  • respond promptly to questions or concerns
  • give you Gold Standard Services

TUP Concierge Services will consistently respond to the needs and questions of physicians who participate in the coordinate care of our patients.

We can help with:

Physician Appointment and Clinical Services Coordination

The Concierge staff is available to facilitate scheduling clinical outpatient appointments with TUP and any additional ancillary tests at Temple University Hospital.

Escort Services

If your patient is not familiar with the location of a TUP clinical office, we will contact your patient prior to their scheduled appointment to coordinate a meeting time and location. A representative will meet and escort the patient and family to their scheduled appointments.

Additional Information

The Concierge Service team can provide patients and family with the following information for their upcoming visit to the Temple Health Science Campus:

  • Directions
  • Taxi or limo service
  • Hotel accommodations
  • Parking locations, prices and hours of operation
  • Building and area maps

Contact Us

If you have a question about Patient Concierge Services, please email us at