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Temple University Hospital Patient & Guest Information

Temple University Hospital provides patients with access to an exceptional group of physicians in every field of healthcare. Whatever the reason for your visit, we want you and your family to be comfortable while at Temple. 

Patient & Visitor Guide

For detailed information about Temple University Hospital's services and policies, click here to view the Patient and Visitor Guide (Or download a PDF copy). Contents include:

  • Visiting Hours (page 19)
  • Preadmission and Admission (page 3)
  • Discharge from the Hospital (page 22)
  • Billing Information (page 23)
  • Interpretation Services (page 12)
  • Patient Relations (page 13)
  • Guest Relations (page 9)
  • Advance Directive/Power of Attorney (page 7)
  • Cafeteria (page 21)

Guest Relations

Concierge Services for Patients and Their Families

At Temple University Hospital, our friendly and capable Guest Relations representatives are available Monday – Friday, 9 AM – 5 PM, to fulfill the non-clinical needs of our patients and their families. You can stop by our Guest Relations desk at your convenience, located in the Broad Street Lobby, or look for a representative during our twice-daily patient room rounds. We are happy to offer a range of services – from business to personal to travel – to meet your needs during your stay.

The services listed are provided to you at no cost beyond the price of goods or services ordered.

  • Hotel and Restaurant Reservations
  • Taxi Service
  • City Maps and information
  • Business Services (mailing, faxing, copying, scanning)
  • Notary Services
  • Gourmet Meals
  • Flower and gift delivery

Contact:

GuestRelations@spprd.templehealth.org 
215-707-5479
Guest Relations Department
Located in the Broad Street Lobby (Broad and Ontario)

Map of Temple University Hospital

Temple University Hospital Map

How to Get Around

  1. Find out the room number of your destination.
  2. Follow the overhead directional signs to the Zone and Zone Elevators.
  3. Take the elevator to the destination Floor.
  4. Follow the directional signs to the room number.

Common Destinations

PURPLE – Rock Pavilion (Zone A): Admissions, Cashier Office, Emergency Room, and Inpatient Rooms

BLUE – Outpatient Building (Zone B): Abdominal Organ Transplant, Anesthesia, Blood Draw Lab/Outpatient Registration,Cardiovascular Testing, Hepatology, Nephrology, OB/Gynecology, Orthopaedics Clinic, Outpatient Pharmacy, Radiology, and Rheumatology

GREEN – Parkinson Pavilion (Zone C): Bariatric Surgery, Infectious Disease, Ophthalmology, and Plastic and Reconstructive Surgery

ORANGE – Ambulatory Care Center (Zone D): Hospital outpatient testing as well as the Cancer Center, Digestive Disease Center, Infectious Disease Clinic, and Lung Center

YELLOW – Boyer Pavilion (Zone E): The Boyer Pavilion, located at the northeast corner of Broad and Tioga Streets holds inpatient rooms as well as outpatient offices for Breast Surgery, Cardiology, Cardiovascular Surgery, General Surgery,Heart Failure, Limb Salvage Center, Neurology, Neurophysiology, Neurosurgery, Orthopaedics, Otolaryngology, Physical Therapy, Spine, Thoracic Surgery, Trauma Surgery, and Urology